The Allen County Regional Water & Sewer District Board of Trustees approved a Utility Acquisition Agreement at the Special May Board Meeting to transfer assets, debts, and operations of the District to City Utilities. Closing of the transfer took place on July 8, 2022.
Frequently Asked Questions:
All District customers became direct customers of City Utilities effective July 9, 2022.
The vast majority of current District customers have their sewer bill calculated based on a “flat rate” (fixed monthly amount) per each residential unit (individual home) equivalent and City Utilities will typically bill in that manner as well.
City Utilities also has the ability to calculate a sewer bill based off actual monthly water consumption, but that requires a customer to have a water meter, which currently many sewer District customers do not have. Customers will NOT be required to convert to billing off water consumption unless they connect to City Utilities water. Please contact City Utilities Development Services at 427-1161 to learn more about adding a meter to a well to be billed based on water consumption.
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City Utilities utilizes standard utility industry cost of service principles to calculate sewer rates for its customers. Rates are established for the various types of customers (residential, commercial, industrial, etc.) and approved the Fort Wayne City Council.
The outside city flat rate is $80.12 in 2022; $82.58 in 2023; and $85.28 in 2024.
Some District customers will be charged a monthly capital improvement surcharge depending on where they live. These surcharges predate the acquisition and cover the cost of extending large sewer infrastructure to the greater vicinity of the surcharge area and are paid by all (not just District) sewer customers in the respective areas. The surcharges range from $20.00 to $22.50 a month and most surcharges on District customers will phase out in the coming years.
City Utilities is planning improvements to the way grinder pumps are owned, maintained, and operated. More details on these programs will be available by October 2022. In the meantime, if your grinder requires maintenance, please contact City Utilities at 427-1234 Monday through Friday, 7:30 AM to 5:30 PM. If you require maintenance after hours, please call 427-1234 and select option 1.
Customers will be refunded the amortized remainder of their pre-paid investments. Customers can expect to receive a check from City Utilities in August.
No, autopay will continue with City Utilities.
If you have an existing ACRWSD portal account, you will need to register a new account with City Utilities. If you want to continue e-billing or enroll in e-billing, you will need activate e-billing in your City Utilities account.
The City’s ability to annex does not change with this transition in service providers.
No changes in a homeowner’s connection status are planned as part of this transition in direct service provider. If a home is under a Court or Department of Health Order to ‘pump and haul’ waste from their failed or failing septic system because it is polluting the surrounding properties or waterways, the homeowner will still be under such Order from the Court or Health Department.