← Return to News

Courtesy Calls Alert Customers When Bills are Due

City Utilities strives to proactively communicate with our customers. We are now sending a pre-recorded courtesy call to all customers if we have not received payment by the due date on your City Utilities bill. If you receive this call but have already mailed your payment and you feel we should have received it, please call Customer Support at 260-427-1234 to ensure that the payment has been received and properly posted to your account. Remember it can take up to seven (7) days for a mailed payment to make its way through the mail and be processed. Be sure if you are sending payment by US Mail that you are mailing it in time for us to receive it by the due date.

It is also important to use the correct mailing address when sending in a payment. Please make sure you are mailing your payment to:
City Utilities
P.O. Box 4632
Carol Stream, IL 60197-4632

For timely and accurate crediting of your payment to your account, please make sure you include your 15-digit customer and account number on your check. This can be found on the top right-hand corner of the bill. If you are paying online through a bank account it is important that you include your 15-digit customer and account number when you set City Utilities as payee for online payment.

Mailing your payment to the wrong address or failing to include your customer and account number on the check you write or on payment made by your bank to City Utilities may result in a significant delay in crediting your City Utilities account and may result in late fees being applied. Learn more about Paying Your Bill…..