Contact Us

The Citizen Services 311 Call Center is the front door to city services. Feel free to call 311 if you have a question or need information about city services. You can also call us to request a city service or report an issue to the City of Fort Wayne. Please remember that we handle non-emergency city services only. In the event of a life threatening situation, or in an emergency, always call 911.

City Utilities

Citizens Service Call Center:

(Monday –Friday, 7:30am–5:00pm)

General Address:

Fort Wayne City Utilities
200 East Berry Street, Suite 130
Fort Wayne, IN 46802


Pay By Phone:


Pay Online

Payment Kiosks:

Exterior wall of Citizens Square
200 E. Berry Street (available 24/7)
Inside Citizens Square
(during business hours only)

Mail Your Payment:

City Utilities
P.O. Box 4632
Carol Stream, IL 60197-4632