There are a variety of convenient ways to pay your City Utilities bill so that the payment is received and credited prior to the due date.
If you were a registered user of the City Utilities payment website prior to February 21, 2017, and have not created an account on the portal — You will need to re-register using your customer and account number when you use the site for the first time. Download step by step instructions.
EBilling customers — If you used City Utilities’ paperless eBilling service prior to February 21, 2017, and have not created an account on the portal, you will need to re-enroll in eBilling through the new payment website. Download instructions.
AutoPay customers — If you have been using AutoPay to have your City Utilities bill paid directly from your checking or savings account (or with your credit or debit card) you do not need to re-enroll in the AutoPay service. It will continue without interruption.
Pay By Mail
When mailing a check to City Utilities it is essential that you use the correct mailing address when sending in a payment.
Please make sure you are mailing your payment to:
P.O. Box 4632
Carol Stream, IL 60197-4632
Mailing your payment to the wrong address or failing to include your customer and account number on the check you write or on payment made by your bank to City Utilities may result in a significant delay in crediting your City Utilities account and may result in late fees being applied.
Remember it can take up to seven (7) days for a mailed payment to make its way through the mail and be processed. Be sure if you are sending payment by US Mail that you are mailing it in time for us to receive it by the due date.
For timely and accurate crediting of payment to your account, please make sure you include your 15-digit customer and account number on your check. This can be found on the top right-hand corner of the bill. See where to find your customer and account number on your bill.
Payment Online Through a Bank
If you are paying online through a bank account, it is important that you include your 15-digit customer and account number when you set City Utilities as payee for online payment.
Although you may have set up payment through an online portal, your bank may actually write and print a check and mail it to City Utilities on your behalf. To ensure that the check is sent to the right place, please be sure your bank has the correct remittance address for City Utilities:
P.O. Box 4632
Carol Stream, IL 60197-4632
Payment by Phone
To pay by phone using an electronic check or credit or debit card, please call the Customer Support Center at 260-427-1234.
Payment In Person—Customer Support Center or Kiosks
Payments may be made in person at the Customer Support Center or you may visit our office and use the convenient self-service payment kiosk. Cash, check, credit or debit cards are accepted when paying in person or using the kiosk.
City Utilities has two payment center kiosks available to allow customers to make payments that post immediately. A kiosk on the outside of Citizens Square, 200 East Berry Street, allows customers to make payments 24/7. Look for the signage outside the building near the Clinton Street side.
Inside Citizens Square is another payment kiosk available during regular City business hours, Monday through Friday. Both kiosks allow customers to pay their bills using cash, check or debit/credit card and eliminate face-to-face interaction in the customer service area. Payments at both kiosks will post immediately.
Payment at Other Authorized Locations
At this time City Utilities has not authorized any businesses or other locations to collect bill payments on our behalf. If you pay a City Utilities bill at a gas station, convenience store or other business there is no guarantee that you payment will be sent to City Utilities and no guarantee that it will arrive in time for you to avoid late charges or possible disconnection. If you are having trouble getting to City Utilities to make a payment please call us at 260-427-1234.