There are a variety of convenient ways to pay your City Utilities bill so that the payment is received and credited prior to the due date.
To Use the Customer Portal — You will need to register using your customer and account number when you use the site for the first time.
EBilling — You can enroll in eBilling through the customer portal.
AutoPay — You can enroll in and manage AutoPay through the customer portal.
Payment by Phone
To pay by phone using an electronic check or credit or debit card, please call the Customer Support Center at 260-427-1234.
Payment In Person—Customer Support Center or Kiosks
Payments may be made in person at the Customer Support Center using the convenient self-service payment kiosks. Cash, check, credit or debit cards are accepted when using the kiosk.
City Utilities has two payment center kiosks available to allow customers to make payments that post immediately. A kiosk on the outside of Citizens Square, 200 East Berry Street, allows customers to make payments 24/7. Look for the signage outside the building near the Clinton Street side.
Inside Citizens Square is another payment kiosk available during regular City business hours, Monday through Friday. Both kiosks allow customers to pay their bills using cash, check or debit/credit card and eliminate face-to-face interaction in the customer support area. Payments at both kiosks will post immediately.
Pay By Mail
When mailing a check to City Utilities it is essential that you use the correct mailing address when sending in a payment.
Please make sure you are mailing your payment to:
P.O. Box 4632
Carol Stream, IL 60197-4632
Mailing your payment to the wrong address or failing to include your 15-digit customer and account number on the check you write or on payment made by your bank to City Utilities may result in a significant delay in crediting your City Utilities account and may result in late fees being applied.
Remember it can take up to ten (10) days for a mailed payment to make its way through the mail and be processed. Be sure if you are sending payment by US Mail that you are mailing it in time for us to receive it by the due date.
For timely and accurate crediting of payment to your account, please make sure you include your 15-digit customer and account number on your check. This can be found on the top right-hand corner of the bill. See where to find your customer and account number on your bill.
Payment Online Through a Bank
If you are paying online through a bank account, it is important that you include your 15-digit customer and account number when you set City Utilities as payee for online payment.
Although you may have set up payment through an online portal, your bank may actually write and print a check and mail it to City Utilities on your behalf. To ensure that the check is sent to the right place, please be sure your bank has the correct remittance address for City Utilities:
P.O. Box 4632
Carol Stream, IL 60197-4632
Pay at Your Local Walmart
In continued efforts to improve customer service, City Utilities has partnered with Walmart to allow customers to pay their water bills near where they live.
Customers can now pay their bill at any Walmart store in Fort Wayne, which will post immediately to their account. Customers will need to have their utility bill or 15-digit account number to make the cash-only payment at Walmart. The store will charge a $2.00 convenience fee.
Customers can now pay at any of the five Walmart stores in the area.
- Walmart Supercenter – 7502 N. Southtown Crossing
- Walmart Supercenter – 1710 Apple Glen Boulevard
- Walmart Supercenter – 5311 Coldwater Road
- Walmart Supercenter – 10105 Lima Road
- Walmart Supercenter – 10420 Maysville Road
Payment at Other Authorized Locations
At this time City Utilities has not authorized any businesses or other locations to collect bill payments on our behalf. If you pay a City Utilities bill at a gas station, convenience store or other business there is no guarantee that you payment will be sent to City Utilities and no guarantee that it will arrive in time for you to avoid late charges or possible disconnection. If you are having trouble getting to City Utilities to make a payment please call us at 260-427-1234.