News You Can Use

Check out the latest News You Can Use from City Utilities.

Payment Kiosk Upgrades Coming January of 2022!

City Utilities Payment Kiosks located at Citizens Square are getting an upgrade! The new payment kiosk benefits include higher quality touch screens, enhancements for those with visual disabilities, easier step-by-step instructions, a designated customer service hotline and more. Please note, new kiosks will not give coin or paper change. Any over-payment will be applied as a credit to the next month’s bill. Payments at the kiosk post IMMEDIATELY to your account which can prevent any disruptions in service due to late payment. Both kiosks accept cash, debit, credit or echeck. Our outside kiosk is available to customers 24/7.

Prepare Your Pipes this Winter

Pipes that are vulnerable to freezing are located in uninsulated spaces such as crawl spaces, basements, attics, garages, or in exterior walls. Here are some tips to keep those pipes from freezing: insulate pipes with foam insulation or electrical heating tape. If those are not an option, let water run during very cold weather. For sinks against outside walls, it may also help to open cabinet doors below the sink so warm air can circulate. For more information check out

Cease the Grease

Just like in human hearts, fats, oils, and grease (FOG) can cause serious damage to sewer lines. This can increase the rates of sewer overflows and backups. To keep the sewer lines clear and protect our environment, never pour grease down the drain or toilet. Wiping grease away from cooking utensils and disposing of grease in the trash is a simple way of keeping grease out of the drain. This holiday season do your part to cease the grease.

Keep Leaves Off Storm Drain Inlets

A picture of a fall tree.Remember to rake your leaves to the park strip (area between the sidewalk and street), not into the street. Leaving leaves along the gutter in the street can cause them to block storm drains when it rains.

For more information on leaf pickup visit

Can you protect the rivers?

CloudburstCity Utilities is proud to present Cloudburst, a cooperative tabletop game for 1-4 people. All of the players work together to protect the rivers by stopping the stormwater from spreading the pollution it picks up. But watch out! If an area gets too much pollution, it becomes blighted. To learn more about the game and to print your own copy visit

Clean Leaves Off Storm Drain Inlets

Falling leaves can block storm drain inlets causing standing water and localized flooding even during a small rainstorm. You can protect your property and help ensure that emergency and other vehicles have access to your neighborhood by; removing leaves and debris from gutters and storm sewer inlets before it rains, manage your yard waste properly by keeping it out of the street and storm drains.

Fall Gardening

Leaves failingAs winter approaches fall is a great time of year to clean up summer vegetable gardens or to plant flower bulbs.  Don’t forget City Utilities’ Biosolids Handling Facility as a location for yard waste drop off or to pick up biosolids to fertilize your fall bulbs. The facility is located at 6202 Lake Avenue. For hours of operation and additional information visit

Winterizing Irrigation Systems

If you have an irrigation system and your backflow preventer is located outdoors, remember to either blow it out or remove and store it someplace warm for the winter. You may cover it with a blanket, towels, or similar temporarily. Insulation and/or heat tape may also be used, but would be insufficient protection for the winter. Allowing it to freeze is a costly mistake. For more information on visit

Prescription Drop-Off Day

September 24 9:00 a.m. – 1:00 p.m.
For more information visit or call Aging & In-Home Services of Northeast Indiana at (260) 469-3036.

World Rivers Day

Celebrating: Clean Drains Fort Wayne: Be River SmART
September 26 12:00 p.m. – 4:00 p.m.
Promenade Park
For more information visit

Did you know there is a proper way to drain your swimming pool, spa, or hot tub?

The chemicals from these can harm creeks and rivers when drained into storm drains. When draining your swimming pool, spa, or hot tub do not add chemicals for one week prior to draining, allowing chlorine levels to drop to zero. Try slowly draining your swimming pool, spa, or hot tub on your own property. You can also slowly drain or pump into your sanitary clean out, just be sure the flow rate is slow enough that it does not cause the sewer to back up and overflow. Check to dispose of unwanted pool chemicals or our brochure for more information.


1. If we do not receive your payment by the due date, your bill is past due and your account is delinquent. Delinquent accounts will be assessed a late fee in accordance with the Fort Wayne Water Utility General Rules and Regulations.
2. Your water service can be disconnected when your bill payment is past due. If your service has been disconnected, you will need to contact us to schedule at time to turn your water back on after you have paid the total amount that you owe. There may be additional fees for re-connecting service.
3. You can appeal the current charges on your bill. Do this by asking for an Administrative Appeal Hearing, which is described in the Fort Wayne Water Utility General Rules and Regulations. Your request for the hearing must be made in writing and must describe the reason for your appeal. The request must be received by our office on or before the due date of the bill that you are disputing. Please send your request to: Customer Support Manager, 200 E. Berry St., Suite 130, Fort Wayne, IN 46802, or email to

Further billing will not cancel this notice!

If you receive another bill from City Utilities, it does not mean that your disconnection has been stopped.

If someone in your home has a serious illness…

City Utilities will delay disconnection of your water service if you provide us with an approved medical statement from a licensed physician before the due date on this notice. The doctor’s statement must show that water service disconnection will be a serious and immediate threat to the health and safety of a person living in your household. Within 10 days of this notification, you must sign an agreement to pay the rest of this bill.

City Utilities reserves and preserves all of its claims, rights, remedies, defenses and causes of actions against all parties.