News You Can Use

Check out the latest News You Can Use from City Utilities.

Fall Gardening

Leaves failingAs winter approaches fall is a great time of year to clean up summer vegetable gardens or to plant flower bulbs.  Don’t forget City Utilities’ Biosolids Handling Facility as a location for yard waste drop off or to pick up biosolids to fertilize your fall bulbs. The facility is located at 6202 Lake Avenue. For hours of operation and additional information visit

Winterizing Irrigation Systems

If you have an irrigation system and your backflow preventer is located outdoors, remember to either blow it out or remove and store it someplace warm for the winter. You may cover it with a blanket, towels, or similar temporarily. Insulation and/or heat tape may also be used, but would be insufficient protection for the winter. Allowing it to freeze is a costly mistake. For more information on visit

Prescription Drop-Off Day

September 24 9:00 a.m. – 1:00 p.m.
For more information visit or call Aging & In-Home Services of Northeast Indiana at (260) 469-3036.

World Rivers Day

Celebrating: Clean Drains Fort Wayne: Be River SmART
September 26 12:00 p.m. – 4:00 p.m.
Promenade Park
For more information visit

Did you know there is a proper way to drain your swimming pool, spa, or hot tub?

The chemicals from these can harm creeks and rivers when drained into storm drains. When draining your swimming pool, spa, or hot tub do not add chemicals for one week prior to draining, allowing chlorine levels to drop to zero. Try slowly draining your swimming pool, spa, or hot tub on your own property. You can also slowly drain or pump into your sanitary clean out, just be sure the flow rate is slow enough that it does not cause the sewer to back up and overflow. Check to dispose of unwanted pool chemicals or our brochure for more information.

Calling all artists!

Clean Drains Fort Wayne logo

City Utilities and Friends of the Rivers (FOR) are proud to announce the Clean Drains Fort Wayne – Be River SmART! The initiative calls for murals to be painted near storm drains to remind us that everything that goes down the storm drain flows directly to our creeks, streams and rivers. We are asking interested artists to submit design ideas to add educational artwork on these gateway to our rivers within Fort Wayne neighborhoods! Application deadline is July 10, 2021. For more information visit

Help Prevent Mercury Pollution

Mercury is highly toxic, but it is found in common household items. Fever thermometers with silver liquid, batteries, old thermostats, even compact fluorescent light bulbs contain mercury. A very small amount of spilled mercury or a broken bulb can cause widespread contamination. It is essential to identify mercury-containing items and dispose of them properly. Visit or for more information.

Environmentally Friendly Landscaping

Some of the rain water that falls on your property will go to a pond or river taking with it many of the things it touches. Help protect stormwater quality starting in your yard: When you mow skip bagging and leave clippings on the lawn. Compost yard waste instead of putting it in the trash. Have your soil tested then use only the type and amount of fertilizer you need. Learn more about green landscaping.

Prescription Drop-Off Day

April 23 9:00 a.m. – 1:00 p.m.
For more information visit or call (260) 469-3036.

Tox-Away Day

Tox-Away Day is now every Tuesday
For more information visit

Clean Up When Winter Ends

When spring arrives and snow melts, you might be surprised by the junk left behind. You can be a good neighbor and help protect against street flooding by doing some clean-up. Pick up trash on sidewalks or in the gutter line along the street, this material can go in the trash. Rake leaves and yard waste away from storm sewer inlets. If ice is caked around storm drains, make sure there is a path so water can get to the drain as snow and ice melt.


1. If we do not receive your payment by the due date, your bill is past due and your account is delinquent. Delinquent accounts will be assessed a late fee in accordance with the Fort Wayne Water Utility General Rules and Regulations.
2. Your water service can be disconnected when your bill payment is past due. If your service has been disconnected, you will need to contact us to schedule at time to turn your water back on after you have paid the total amount that you owe. There may be additional fees for re-connecting service.
3. You can appeal the current charges on your bill. Do this by asking for an Administrative Appeal Hearing, which is described in the Fort Wayne Water Utility General Rules and Regulations. Your request for the hearing must be made in writing and must describe the reason for your appeal. The request must be received by our office on or before the due date of the bill that you are disputing. Please drop off or send your request to: Customer Support Manager, 200 E. Berry St., Suite 130, Fort Wayne, IN 46802, or email to

Further billing will not cancel this notice!

If you receive another bill from City Utilities, it does not mean that your disconnection has been stopped.

If someone in your home has a serious illness…

City Utilities will delay disconnection of your water service if you provide us with an approved medical statement from a licensed physician before the due date on this notice. The doctor’s statement must show that water service disconnection will be a serious and immediate threat to the health and safety of a person living in your household. Within 10 days of this notification, you must sign an agreement to pay the rest of this bill.

City Utilities reserves and preserves all of its claims, rights, remedies, defenses and causes of actions against all parties.