City Utilities is pleased to offer late fee exemption to customers meeting the following eligibility requirements:
- You are at least 65 years of age OR you currently receive Social Security or Disability income
- The City Utilities account of which you are requesting the exemption is in your name and is your primary residence.
To be considered the following documentation must be provided:
- Your Photo ID
- A signed copy of this form which serves as your admittance to meeting the eligibility requirements above
- SSA Award Letter (if you are under the age of 65 and receiving social security/disability benefits)
Documents may be provided by mail to City Utilities Customer Support, 200 E. Berry Street, Suite 130, Fort Wayne, IN 46802 or by email to .
IMPORTANT NOTICE: Acceptance of your Late Fee Exemption application does not make you exempt from disconnection of service or any other collections efforts applicable by City Utilities due to nonpayment of your utility bill.
Please contact our office if you have any questions or concerns at 260-427-1234.
The Indiana Department of Veteran Affairs offers the Military Family Relief Fund for Indiana’s service members, veterans, and their families that need assistance with expenses including utilities.
Many Trustee’s Office provides emergency financial assistance for individuals who meet eligibility requirements that live in their township.
Not sure which township you reside in? Search for your township.
Visit the township trustee’s website or contact the trustee for assistance information.
| Aboite | Jefferson | Maumee | Scipio |
The City Utilities Relief Fund (CURF) is available to customers who need help paying their bill, up to $150 a year for eligible customers. To be eligible, customers must meet the following requirements:
- Denied assistance by their Township Trustee
- The applicant must be the City Utilities customer on the account
- The service address of the account must be the residence of the applicant
- The applicant can not have any other outstanding bills with City Utilities
CURF may not be used to pay closed accounts, deposits, or used to pay disconnect and reconnect fees if the water has been disconnected. If a customer’s bill exceeds the $150 maximum, the customer may use it as down payment and set up a payment plan for the remaining balance. There are no limitations on additional assistance money being applied towards the remainder of the customer’s bill before or after using CURF.
For information on how to apply for CURF please contact Customer Support at 427-1234.
The Fort Wayne Housing Authority (FWHA) offers utility assistance and maintains a list of community resources for assistance.
The Salvation Army offers utility rent assistance to families.